SmartSleep Support
SmartSleep is provided by a research team at The Chinese University of Hong Kong. This page is the public support contact point for account, participation, and app-related questions.
SmartSleep 由香港中文大學研究團隊提供。此頁面用作 SmartSleep 的公開支援入口，處理帳戶、研究參與及應用程式相關查詢。
Contact 聯絡方式
Email: sleepresearch@cuhk.edu.hk
聯絡電郵: sleepresearch@cuhk.edu.hk
Support topics 支援內容
- Account access or sign-in issues
- Study participation questions
- Sleep diary or questionnaire submission problems
- Questionnaire access or completion issues
- Notification or reminder issues
- Requests related to privacy or account deletion
- 帳戶登入或存取問題
- 研究參與相關查詢
- 睡眠日記或問卷提交問題
- 問卷進入或完成問題
- 通知或提醒相關問題
- 私隱或刪除帳戶相關要求
Account and data deletion requests 刪除帳戶及資料要求
To request deletion of your SmartSleep account or related personal data, contact sleepresearch@cuhk.edu.hk. Please include enough information for the research team to identify your account and process the request.
如需申請刪除 SmartSleep 帳戶或相關個人資料，請聯絡 sleepresearch@cuhk.edu.hk。 請提供足夠資料，讓研究團隊可識別你的帳戶並處理有關要求。
Requests will be handled subject to applicable research, legal, record-keeping, and institutional compliance requirements. Where immediate deletion is not possible, the team will explain the next steps or any required retention.
有關要求將按適用的研究、法律、紀錄保存及機構合規要求處理。如未能即時刪除，研究團隊會說明後續安排或必須保留資料的原因。
Notes 注意事項
SmartSleep does not provide emergency or crisis support. If you are in immediate danger or need urgent medical help, contact local emergency services or a qualified healthcare professional.
SmartSleep 並不提供緊急或危機支援。如你正處於即時危險或需要緊急醫療協助，請聯絡當地緊急服務或合資格醫護人員。